We guarantee 100% sterility for spore and culture products within 30 days of purchase, as long as items remain unused for a full refund.

While we maintain a strong track record, spores can't be made entirely sterile due to their nature. If you have quality concerns, email us at support@sporegenetics.com within seven days of receiving your order. Please avoid removing the syringe from its packaging until we assist you. We'll promptly replace it if needed and may provide a return label.

We're dedicated to top-tier microscopy specimens and happy to replace spore syringes for your satisfaction.

Do not contact us about cultivating P. Cubensis spores; they're for microscopy and taxonomic use only. Mentioning cultivation will cancel your order.

We primarily use white mailer boxes for USPS shipping. If your items arrive damaged, email a clear photo within 7 days, and we'll send a replacement within 24 hours.

Ensure accurate address info; we're not responsible for incorrect addresses. We provide tracking but can't cover lost or stolen packages.

If you're unsatisfied or made a research mistake, email us for a special replacement discount.

For order cancellations before shipping, contact us at support@sporegenetics.com.